FAQ Page

Our standard delivery time is 1–3 working days. However in some cases, factors such as customs processing or local postal delays may extend this timeframe. We appreciate your patience and strive to deliver your order as quickly as possible.

We deliver to all countries within the European Union, Turkey and the GCC (Gulf Cooperation Council) countries. For orders outside these regions, please contact us to check shipping availability.

Yes, once your order is shipped, you will receive a tracking number via email to follow your package in real time.

Shipping costs depend on your location and the order weight. You can see the shipping fee during checkout before confirming your order.

In some cases, the courier may contact you regarding customs clearance. We cover general customs and import fees, but any additional or unexpected fees are the responsibility of the customer.

Yes, products can be returned to our EU return address – Napervillská 11, 949 01, Nitra, Slovakia. Please note that the customer is responsible for covering return shipping costs. Once we receive and inspect the returned item, we will process your refund or exchange promptly.

The customer is responsible for the shipping cost when returning a product.

Yes, exchanges are possible. Please contact our support team (support@sportec.global) to arrange the exchange and receive instructions for returning the original product.

Refunds are typically processed within 5–7 business days after we receive and inspect the returned product.

Returns from GCC countries are possible, but shipping must be arranged by the customer to a designated return address, and any local fees or shipping costs are the customer’s responsibility.

We accept Visa, Mastercard, Apple Pay and Google Pay. Payment options are displayed during checkout.

Orders can only be changed or canceled before they are shipped. Please contact our support team (support@sportec.global) as soon as possible if you need to make changes.

Yes, our website uses secure payment gateways and encryption to ensure your data is protected.

Yes, invoices are provided automatically via email once your order is confirmed.

Yes, all products sold on Sportec are 100% authentic and sourced from trusted suppliers.

We provide detailed size guides for each product category. Please refer to the sizing chart before ordering.

In most cases, yes. You can sign up for notifications on out-of-stock products to be informed when they are available again.

Yes, all products are covered by a minimum 2-year legal warranty in accordance with EU consumer protection laws.

Yes! We offer professional guidance to help you select the best racket based on your playing style, experience, and preferences. You can contact our team for personalized recommendations at support@sportec.global or ask us through our contact form.

No, you can checkout as a guest, but creating an account allows you to track orders, save addresses, and access exclusive offers.

You can contact us via our Contact page, email (support@sportec.global), or live chat during business hours.

Yes, our wishlist feature allows you to save products and purchase them at a later time.

Yes, depending on your country, customs or import fees may apply. We cover general customs and import taxes, but any unexpected or additional fees are the responsibility of the customer.

Any fees beyond the standard customs and import taxes are the customer’s responsibility.

Yes, all EU orders include VAT receipts automatically. For Turkey & GCC orders, VAT is not applied, but invoices are still provided.

Please contact us at support@sportec.global or through our livechat and we’ll be happy to answer any of your further questions!